Turn KPIs into priorities. Turn priorities into measurable improvement. In this role you’ll help shape how Service Delivery performance is understood, discussed, and improved – partnering with senior stakeholders and building the insights and reporting that keep leaders focused on what matters most. What you’ll do: Steer and apply the Service Delivery performance framework (KPIs, definitions, thresholds, drivers) Spot trends, risks, and early-warning signals; turn data into crisp “what/why/impa…