Overview

Snapscale is seeking a highly skilled Healthcare Virtual Assistant to support day-to-day U.S. clinic operations in a remote setup and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically Athena EMR, and the ability to manage multiple clinical and administrative tasks efficiently while working remotely.

Key Responsibilities

• Verify patient benefits and insurance coverage accurately and efficiently
• Reactivate past patients and maintain engagement through consistent follow-ups
• Handle inbound calls and assist patients with inquiries professionally and empathetically
• Conduct appointment confirmations, reminders, and outbound follow-ups
• Schedule and reschedule patient appointments using Athena EMR
• Maintain and update patient records in Athena EMR (required)
• Perform medical chart scrubbing to ensure accuracy and completeness of patient data
• Process and manage prior authorizations following payer and clinic guidelines
• Handle prescription refills in accordance with clinic protocols
• Audit laboratory results and follow up on missing or pending reports
• Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools
• Minimum 6 months to 1 year of hands-on experience with Athena EMR (required)
• Experience working with US based clinics and/or health insurance providers
• Experience in insurance verification, patient coordination, and inbound call handling
• Experience in medical chart scrubbing and prior authorization processing
• Experience in refill processing, lab result auditing, and follow-up coordination
• Medical billing and coding experience is an advantage
• Strong written and verbal English communication skills
• Highly organized, detail-oriented, and self-motivated for remote work
• Must have a stable internet connection and a dedicated quiet home workspace

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