1.Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2.Identify and address safeguarding concerns promptly and effectively.  3.Meet customer service standards and performance goals. 4.Respond to difficult and sensitive cases with empathy, patience, and resilience. 5.Deliver information services across multiple channels (telephone, online, email, and live chat). 6.Resolve service us…